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Manage & troubleshoot

Export, back up and move a form between sites

Move one form with a single-form ZIP, understand how full imports replace existing data, and validate the new shortcode and integrations.

Updated v10.6.772 min read
On this page
Where to find it

Forms list → row action Export this form; destination → Import forms

Before you start

Update both installations to compatible versions and back up the destination site. A single-form import adds a form with new IDs; a full import replaces existing form data and is not a merge.

Forms dashboard with the form list and creation, import and export actionsOpen full-size screenshot
Open a form from the list or use its action buttons. Screenshots use the English plugin interface; translated labels can differ.

Step-by-step instructions

  1. On the source site, use Export this form on the desired row. Save the ZIP with a recognizable name and date. Do not choose Export all forms for a single-form transfer.

  2. On the destination, open Import forms and upload that ZIP. Wait for completion before navigating away.

  3. Find the imported form and copy its new shortcode. The import remaps form, step, item and variable IDs; old page shortcodes do not automatically point to the new form.

  4. Review images, rules, formulas and links, then all site-specific settings: email recipients, payment credentials, webhook URLs, Maps keys, calendars and WooCommerce products.

Check the result

Existing destination forms remain after a single-form import. Test the imported form from start to finish, including expected totals and delivery in test mode. Store exports privately because they may contain configuration data.

If it does not work

If the wrong import scope is selected, stop before importing. For a failed ZIP import, verify the original archive, upload limits and plugin versions. Restore the site backup if a full import replaced data you intended to keep.