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Your privacy choices

Google Analytics 4 measures site visits and Google Ads measures advertising clicks and checkout completions, only for the purposes you accept. Neither is required to buy. Necessary checkout services remain available.

Your privacy choices

Google Analytics 4 measures site visits and Google Ads measures advertising clicks and checkout completions, only for the purposes you accept. Neither is required to buy. Necessary checkout services remain available.

These optional Google services may set audience or advertising cookies after your acceptance. Analytics and advertising are separate choices. Acceptance and refusal are remembered in this browser for a fixed 180 days, without extending the period when read. You can withdraw or change your choices at any time using Privacy choices in the footer. Withdrawal removes optional first-party Google cookies and reloads the page if Google has already loaded (using session storage in this tab if persistent storage refuses the withdrawal; a blank page opens only if both stores cannot safely record the withdrawal and a stale approval remains). Checkout, external demos, videos, support and newsletter services have their own privacy information.

Manage & troubleshoot

Find submissions, inspect orders and read statistics

Find a form submission by reference, inspect its details and status, export the records you need and interpret estimated versus paid totals.

Updated v10.6.772 min read
On this page
Where to find it

Plugin toolbar → Orders list, or a form → Orders / Statistics

Before you start

Order storage must be enabled for records to appear. Keep a test reference and know whether the form requests a quote, direct payment or WooCommerce checkout.

Orders table with reference, payment status and total; customer details maskedOpen full-size screenshot
This is a local demonstration order. Inspect the saved order and the payment provider separately. Screenshots use the English plugin interface; translated labels can differ.

Step-by-step instructions

  1. Open Orders list for all forms or Orders from the specific form. Search/filter using the available reference, date or status controls.

  2. Open the order and compare customer details, selected items, quantities and amounts with the intended submission. Review payment status separately.

  3. Use the available export/PDF actions for the records you need. Review recipients before resending an email or payment link; these actions contact the customer.

  4. Open Statistics and choose the relevant time period. Keep estimated amounts separate from amounts marked paid and compare transaction evidence when reconciling revenue.

Check the result

A test submission is findable with its correct reference and values. Counts use the intended form/date range, and payment records match the provider or WooCommerce order.

If it does not work

Check filters, storage settings and retention before concluding a submission was lost. If the visitor saw an error, capture its stage and inspect logs; do not assume a missing email means no order was stored.