Public form page, browser developer tools and the relevant plugin settings
Before you start
Keep a backup and use a staging copy for conflict tests. Note the plugin version, form ID, page URL, browser and exact sequence that fails.
Step-by-step instructions
Reproduce once while logged out. Compare the plugin Preview with the embedded public page using the same answers.
Open browser developer tools. Record the first relevant Console error and failed Network request, especially admin-ajax.php. Keep the response/error stage, with secrets and personal data removed.
On staging, disable cache/minification/delayed-script features one at a time, purge their cache and retest. If only images fail, also inspect the theme’s image lazy loading.
Reduce the case to the affected field, step or integration on a duplicate form. Change one setting at a time, then restore the intended configuration after diagnosis.
Start with the symptom
| Symptom | Check first |
|---|---|
| Shortcode shown as text | Use a shortcode-capable block and verify plugin activation. |
| Next is blocked or a step is skipped | Required fields, start step, links and stale conditions. |
| Wrong total | Unit price versus quantity, selected items, tax and coupons. |
| Images missing | Actual image URL, HTTP status and conflicting lazy loading. |
| Email not received | Recipient mapping, SMTP, spam and mail logs. |
| orderError response | Record the stage: reference_allocation, order_persistence, email_delivery or webhook_delivery; inspect the matching server log. |
| Payment not confirmed | Gateway dashboard, test/live mode and callbacks; a saved order is not a transaction receipt. |
Check the result
Repeat the original failing sequence after the fix, including mobile, back navigation and final submission. Verify that no relevant console or network error remains.
If it does not work
Send support the minimal reproduction, plugin/WordPress/PHP versions, form ID and sanitized error details. Provide a single-form export only through the support channel when requested; never publish keys, private resume links or customer records.